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Privacy Policy

In the course of business, RoundPoint collects confidential information from its customers. Below is information about how RoundPoint collects, uses, and shares your information.

What is Personal Information?

Personal information means the data collected can be used to identify a specific individual from another. The types of personal information collected and shared depend on the product or service you have. This information can include but is not limited to:

How to Access and Update Your Information

If you are a current RoundPoint customer, you can access and update certain personal information in the following ways:

Opt Out Policy

RoundPoint is committed to the highest standards in protecting the confidentiality of your information and to ensuring compliance with applicable federal, state, and local laws. Please read RoundPoint’s consumer privacy notice carefully to understand how your information is protected. Use the link below specific to your state of residency to view RoundPoint’s consumer privacy notice.

California Customers: Click here
Alaska, Connecticut, North Dakota, and Vermont Customers: Click here
All Customers residing in states not listed above: Click here

Information Collected Through Your Transactions and Our Website

Many financial companies need to share customers’ personal information to run their everyday business. RoundPoint Mortgage Servicing Corporation collects information from Website visitors and obtains information from third parties (including from service providers) in the course of providing mortgage and loan services (“Services”), which may add to the data obtained through the Website. The information collected includes:

How We Use Information

Federal Law requires RoundPoint to tell you how we collect, share, and protect your personal information. We and service providers working on our behalf use information collected through your transactions and on our Website in a variety of ways, including the following:

How We Share Information

Federal law gives consumers the right to limit some, but not all, sharing. Alaska, Connecticut, North Dakota, and Vermont laws state that RoundPoint cannot share residents’ personal information without their permission. In all states, RoundPoint may share, transfer, or disclose your information for its business transaction purposes, such as sharing your information with a third party in order to process your payment.

RoundPoint may also provide certain information to others when the law requires it if (a) we believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request; (b) to enforce our agreements, policies and terms of service; (c) to protect the security or integrity of our Website or Services; (d) to protect the property, rights, and safety of RoundPoint Mortgage Servicing Corporation, our users, or the public from harm or illegal activities; (e) to respond to an emergency which we believe in the good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person; or (f) to investigate and defend ourselves against any third-party claims or allegations.

Our Policy Concerning Children

Our website is not directed to children under 13, and we do not knowingly collect any personal information from children under the age of 13 through our website. If it is known that a child under 13 has provided personal information through our website, we will take steps to delete such information.

Social Security Number Protection Policy

Social Security numbers are classified as “Confidential” information under RoundPoint’s Information Security and Privacy Policies. As such, Social Security numbers may only be accessed by and disclosed to RoundPoint associates and others with a legitimate business purpose in accordance with applicable laws and regulations. Social Security numbers, whether in paper or electronic form, are subject to physical, electronic, and procedural safeguards, and must be stored, transmitted, and disposed of in accordance with the provisions of the Information Security Policy applicable to Confidential information. These restrictions apply to all Social Security numbers collected or retained by RoundPoint in connection with customer, employee, or other relationships.

Privacy Policies of Linked Sites and Advertisers

Our Website may contain links to other sites, as well as advertisements from companies linking to their own sites, such as credit bureaus, service providers, or merchants. In the event you choose to navigate to those third-party sites that are not affiliated or controlled by RoundPoint Mortgage Servicing Corporation, you should review their privacy and security policies and other terms and conditions, as they may differ from RoundPoint’s practices. RoundPoint is not responsible for the privacy or security of these third party sites, and it does not guarantee the advice, opinions, services, products, or recommendations provided by these third party sites. If you have any questions about how these other sites use your information, you should contact these companies directly.

Security

RoundPoint Mortgage Servicing Corporation has certain measures in place to maintain the security, confidentiality and integrity of the information you share with us, and to help protect against the loss, misuse and alteration of such information. While we take measures to protect your personal information against security breaches and unauthorized access, we cannot guarantee that our safeguards will be effective all of the time against all security threats.

Changes to Our Privacy Policy

This Privacy Policy may be revised regularly. If the decision is made to make material changes to our Privacy Policy, reasonable efforts will be made to notify you of the changes by sending a notice to the primary email address provided and/or by placing a notice on our Website. If you are our customer, you will receive a revised Consumer Privacy Notice by mail.

Contact Us

If you have any questions, comments, or concerns regarding our Privacy Policy and practices, RoundPoint is happy to help you with your questions. Please send an email to: servicinghelp@roundpointmortgage.com. You can also send us written correspondence to our mailing address:

RoundPoint Mortgage Servicing Corporation
P.O. Box 19409
Charlotte, NC 28219-9409

Effective Date: 09/06/2018