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Privacy Policy



Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some, but not all, sharing. Federal Law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.


The types of personal information we collect and share depend on the product or service you have with us. This information can include:


All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons RoundPoint Mortgage Servicing Corporation (RoundPoint) chooses to share; and whether you can limit this sharing.


Reasons we can share your personal information Does RoundPoint share? Can you limit sharing?
For our everyday business purposes – such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus Yes No
For our marketing purposes – to offer our products and services to you Yes No
For joint marketing with other financial companies Yes No
For our affiliates’ everyday business purposes – information about your transactions and experiences No We don’t share
For our affiliates’ everyday business purposes – information about your creditworthiness No We don’t share
For our affiliates to market to you No We don’t share
For nonaffiliates to market to you Yes Yes


To limit our sharing

Please Note:

If you are a new customer, we can begin sharing your information thirty (30) days from the date we provide you with this notice. When you are no longer our customer, we continue to share your information as described in this notice. However, you can contact us at any time to limit our sharing.


Call 877-426-8805 Monday through Friday from 8:00 a.m. to 10:00 p.m. and Saturday from 8:00 a.m. to 12:00 p.m. Eastern Time.


Mail-in Form
Mark any/all you want to limit:
[_] Do not share my personal information with nonaffiliates to market their products and services to me.
City, State, Zip
Account #
Mail To: RoundPoint Mortgage Servicing Corporation, Attn: Correspondence
P.O. Box 19409
Charlotte, NC 28219-9409


Who we are

Who is providing this notice?

RoundPoint Mortgage Servicing Corporation

What we do

How does RoundPoint protect my personal information?

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.

How does RoundPoint collect my personal information?

We collect your personal information, for example, when you:

We also collect your personal information from others, such as credit bureaus or other companies.

Why can’t I limit all sharing?

Federal law gives you the right to limit only:

See below for more on your rights under state law

What happens when I limit sharing for an account I hold jointly with someone else?

Your choices will apply to everyone on your account.


Affiliates – Companies related by common ownership or control. They can be financial and non-financial companies.

Nonaffiliates – Companies not related by common ownership or control. They can be financial and nonfinancial companies.

Joint marketing – A formal agreement between nonaffiliated financial companies that together market financial products or services to you. Our marketing partners provide offering such as:

Other Important Information

Vermont Residents Only: In accordance with Vermont law, we will not share information we collect about Vermont residents with companies outside of our corporate family, except as permitted by law, such as with your consent, to service your accounts or to other financial institutions with which we have joint marketing agreements. We will not share information about your creditworthiness within our corporate family except with your authorization or consent, but we may share information about our transactions or experiences with you within our corporate family without your consent.

California Residents Only: In accordance with California law, we will not share information we collect about you with companies outside of RoundPoint, unless the law allows. For example, we may share information with your consent, to service your accounts, or to provide rewards or benefits you are entitled to. We will limit sharing among our companies to the extent required by California law.

Nevada Residents Only: Nevada Statute Section 228.600 (3) allows marketing calls to our existing customers listed on the National Do Not Call Registry. If you prefer not to receive marketing calls from us, you may be placed on our Internal Do Not Call list by calling us at 877-426-8805 Monday through Friday from 8:00 a.m. to 10:00 p.m. and Saturday from 8:00 a.m. to 12:00 p.m. Eastern Time or by writing to us at: RoundPoint Mortgage Servicing Corporation, P.O. Box 19409 Charlotte, North Carolina 28219-9409.

For more information, contact us at the address above, or email us with “Nevada Annual Notice” in the subject line.

You may also contact the Nevada Attorney General’s office:
Bureau of Consumer Protection Office of the Nevada Attorney General
555 E. Washington Street, Suite 3900
Las Vegas, NV 89101
Phone: 702-486-3132
Email at:

New Mexico Residents Only:Complies with New Mexico Statute 59A-12-10 that restricts disclosure of nonpublic customer information for purpose of the sale of insurance.

Residents of Texas Only: RoundPoint Mortgage Servicing Corporation is licensed and examined under the laws of the State of Texas and by state law is subject to regulatory oversight by the Office of Consumer Credit Commissioner. Any consumer wishing to file a complaint against RoundPoint should contact the Office of Consumer Credit Commissioner through one of the means indicated below: In Person or U.S. Mail: 2601 North Lamar Boulevard, Austin, Texas 78705-4207. Telephone: 800-538-1579. Fax No.: 512- 936-7610. E-mail: Website: