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Mortgage Assistance

No matter what your situation is, RoundPoint is here to help.

check your loss mitigation application status here

If you’re facing financial challenges, we’ll do everything we can to help you and your family. We’ll guide you through the mortgage assistance process and help you explore all available options.

Let’s explore available options:

In order to best service our customers, it is imperative that RoundPoint gathers some additional financial information. To identify options specific to your situation, we’ll need to gather additional financial information. Please complete and return a “Borrower Assistance Application” as soon as possible. Remember, no matter what your situation is, RoundPoint is here to help.

Click here to review “Workout Options” frequently asked questions. If you need further assistance or have additional questions, please contact our Customer Service team at 877-426-8805. Our offices are open Monday through Friday 8:00 AM to 9:00 PM and Saturday from 10:00 AM to 3:00 PM EST.

If you prefer, you may also reach out to a counselor to assist you in completing your package. The Federal government provides contact information for housing counselors, which you can access by contacting Department of Housing and Urban Development at or by calling 1-800-569-4287.