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Mortgage Assistance


FOR HOUSING COUNSELORS

No matter what your situation is, RoundPoint is here to help.

If you’re facing financial challenges, we’ll do everything we can to help you and your family. We’ll guide you through the mortgage assistance process and help you explore all available options.

Let’s explore available options:

In order to best service our customers, it is imperative that RoundPoint gathers some additional financial information. To identify options specific to your situation, we’ll need to gather additional financial information. Please complete and return a “Borrower Assistance Application” as soon as possible. Remember, no matter what your situation is, RoundPoint is here to help.

All servicers that have signed agreements with the U.S. Department of the Treasury (Treasury) to participate in the Home Affordable Modification Program (HAMP) must consider eligible borrowers who do not qualify for HAMP for other foreclosure prevention options including Home Affordable Foreclosure Alternatives (HAFA), which includes short sale and deed-in-lieu. However, each servicer has some discretion in determining additional eligibility criteria and certain program rules. In order to assist borrowers and their representatives in understanding any unique components of a servicer’s HAFA Policy, Treasury has developed this HAFA Matrix. The summary information in this matrix is prepared solely by RoundPoint Mortgage Servicing Corporation and does not represent any determination by the Treasury as to the servicer’s compliance with the Treasury’s policies and guidance for HAFA. Treasury does not endorse any language or policy described in this matrix. Any questions regarding the information contained in this matrix should be directed solely to RoundPoint Mortgage Servicing Corporation. download-iconHome Affordable Foreclosure Alternatives (HAFA)

Click here to review “Workout Options” frequently asked questions. If you need further assistance or have additional questions, please contact our Customer Service team at 877-426-8805. Our offices are open Monday through Friday 8:00 AM to 9:00 PM and Saturday from 10:00 AM to 3:00 PM EST.

If you prefer, you may also reach out to a counselor to assist you in completing your package. The Federal government provides contact information for housing counselors, which you can access by contacting Department of Housing and Urban Development at www.hud.gov or by calling 1-800-569-4287.

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