Frequently Asked Questions




Contact
What is RoundPoint Mortgage Servicing Corporation's contact information?

For customer service inquiries, please send correspondence to:
     RoundPoint Mortgage Servicing Corporation
     Customer Service
     P.O. Box 19409
     Charlotte, NC 28219-9409
     Tel: 1-877-426-8805
     Fax: 1-877-776-1112

May I send customer service related questions via email?
     A: Yes! Please send customer service related questions to
          servicinghelp@roundpointmortgage.com


Payment Processing
For payments, please send to:
     RoundPoint Mortgage Servicing Corporation
     Processing Center
     P.O. Box 19389
     Charlotte, NC 28219-9389


Property Tax Bills
For property tax bills please send to:
     Mailing Address:
     RoundPoint Mortgage Servicing Corporation
     Escrow Department
     P.O. Box 19409
     Charlotte, NC 28219-9409

     Fax:
     1-888-351-4448

     E-mail:
     Property tax related information or inquiries:
     taxes@roundpointmortgage.com


Proof of Insurance
For proof of insurance please send to:
     Address:
     RoundPoint Mortgage Servicing Corporation
     Insurance Department
     P.O. Box 691790
     San Antonio, TX 78269-1790

     Phone:
     1-866-599-4232

     Fax:
     1-888-731-8309

     Insurance related information or inquiries:
     insurance@roundpointmortgage.com



Insurance Claims and Loss Draft Checks
For homeowner’s insurance claims and loss draft checks:
If your home suffered damage that resulted in a claim against your homeowner’s insurance policy, please contact the Loss Draft Department at 1-866-299-6788 as soon as possible. If you receive a settlement check from your insurance company, it will need to be forwarded to RoundPoint Mortgage Servicing Corporation for processing.
Please write your loan number on the check and mail to:

     Mailing Address:
     RoundPoint Mortgage Servicing Corporation
     Loss Draft Department
     PO Box 791371
     San Antonio, TX 78279-1371

     Fax:
     1-888-766-0329

     E-mail:
     lossdrafts@roundpointmortgage.com

To speak to a Loss Draft Associate that will be able to answer any questions
you have concerning this process please call: 1-866-299-6788
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Workout Options
What if I have a question about my options since I am behind on my loan?
The worst thing to do when you are behind in your payments is to avoid contact with us. We cannot help you if we do not have contact with you.
Call us at 1-877-426-8805 or e-mail us at: loss.mitigation@roundpointmortgage.com
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What if I have a question relating to how to help me bring my account current?
The cornerstone of RoundPoint is the partnerships we create with our customers. We are committed to helping you explore all available payment options as alternatives to foreclosure. We need to work together to resolve your financial problems.
Call us at 1-877-426-8805 or e-mail us at: loss.mitigation@roundpointmortgage.com
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What paperwork do I need to submit to be considered for a workout option?
To be considered for workout options, please submit:

  • A hardship letter explaining the situation that resulted in late or failed payments and any supporting documentation
  • A completed Borrower's Financial Information Form
  • Copies of payroll statements for the last 30 days
  • Proof of payment of most recent tax bill or current tax bill
  • Copy of Homeowners Insurance Declaration page and proof of premium payment
  • If self employed, last two tax returns, and profit and loss statements

A personal representative will be assigned to review your request. After the initial review, we will contact you if there is any additional information we need.
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Please submit the above information to:
     RoundPoint Mortgage Servicing Corporation
     Loss Mitigation Department
     P.O. Box 19409
     Charlotte, NC 28219-9409

How much does it cost?
There is no additional cost to you on most of our workout options; however a portion of your delinquency may be requested as a good faith effort or to lower the total amount of the delinquency, making payments more affordable to you.
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What Kinds of workout options are available to assist me?

  • Special Forbearance

    Upon qualification, we will work with you to temporarily suspend or reduce your mortgage payment for a specified period of time. This option will not bring your account current and other arrangements must be made at the end of the forbearance period.
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  • Mortgage Modification

    A mortgage modification is a permanent written agreement between you and RoundPoint that changes one or more of the original terms of the loan such as the interest rate, monthly payment, maturity date or principal balance. This is determined after thoroughly reviewing your financial information. This option allows you to bring your account current and prevent your home from going to foreclosure sale.
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  • Repayment Plan

    A repayment plan is an arrangement that gives you a fixed amount of time to bring the delinquent mortgage payments current by paying the normal monthly payment plus an additional amount. If all scheduled repayment payments are made as agreed, this will prevent your loan from going to foreclosure sale.
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  • Refinance

    We may be able to assist you with refinancing your loan. Many times refinancing can make your debt more manageable. Depending on your credit score, RoundPoint can assist in improving that score by establishing a strong pay pattern as you continually work to reduce other debt.
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  • Collateral Based Resolutions

    A collateral-based resolution is a workout option by which you work with your mortgage lender to relinquish ownership of the property without going through the foreclosure process. This is the direction you can consider if you do not plan to stay in the property. Collateral-based resolutions are beneficial to you because: they reflect more positively on a credit report; help avoid any subsequent deficiency balances that you might otherwise owe on the debt; and, eliminate additional financial commitments such as trustee interest (often owed when bankruptcy is filed).
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  • Pre-foreclosure Sale

    The pre-foreclosure sale option allows a borrower in default to sell the property and use the sale proceeds to satisfy the mortgage debt, even if the proceeds are less than the amount needed to pay the loan in full. This option is subject to approval by your lender, investor and mortgage insurance company, if applicable.
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  • Deed-In-Lieu of Foreclosure

    Should all other workout options prove to be unsuccessful, deed-in-lieu of foreclosure is considered. The Investor/Insurer may agree to accept the deed of the property in lieu of foreclosure, which may release you from all obligations under the mortgage.
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Foreclosure
What is foreclosure?
Foreclosure is the process by which a borrower in default under a mortgage is deprived of his or her interest in the property. In most cases in the contract you signed when you were loaned money to buy your house, you probably agreed that if you can’t repay the loan, the lender can foreclose to take ownership of the house. If you don’t pay your monthly mortgage payments, you are technically in default on your mortgage. State laws vary, but generally a loan that is as little as 90 days delinquent can be considered in foreclosure. Your lender may send you a notice indicating that they are starting foreclosure proceedings, but don’t wait; take steps to prevent a foreclosure as soon as you realize you are having trouble with payments.
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I can’t afford to keep my house and have been unable to sell it. Can I just move out and send you the keys?
This is not recommended. We would prefer that you remain in the property for as long as possible until the transaction can be completed to avoid any unnecessary damages to the property. You may qualify for a Deed-in-Lieu of Foreclosure. In order to make that determination, we will need you to submit a financial package to us for review.
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If I am working with you, will it stop the foreclosure from happening?
The ultimate goal of the loss mitigation department is to avoid foreclosure. However, foreclosure action will continue until a final resolution has been determined and the resulting transaction has been completed. A foreclosure sale can be postponed if necessary to allow enough time to complete the transaction.
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Can you still help me if I am already in foreclosure?
Yes, we will work with you all the way up to the foreclosure sale date, if necessary.
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Bankruptcy
What if I file bankruptcy while I am working with you?
Because it is difficult to work with you when you have filed bankruptcy, we advise you to consult your bankruptcy attorney or trustee immediately to discuss your options. In order for us to work with you during an active bankruptcy, we will need written permission from your trustee to proceed. Otherwise, we will have to wait until your bankruptcy is dismissed or discharged.
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Natural Disaster
What should I do if I am affected by a natural disaster?
If you are affected by a natural disaster, call us immediately. There may be special disaster relief options available to help you. In the meantime, you may want to contact your insurance company and file a claim.
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Glossary of Terms
I don't understand some of the words or descriptions you use on this web site?
If you'd like to see a list of commonly-used mortgage-related terms click here.

Call: 1-877-426-8805
Email: servicinghelp@roundpointmortgage.com